Delivering Strategic Technology  -  Spectra                                          31/01/2005

The leadership challenge

In 1990 the world spent just over $100 billion on technology. Investment was still focused primarily on mainframe automation, distributed processing and mini-computers with the primary goal of reducing basic transaction costs.

In 2004 technology investment topped $1 trillion, being spent on a vast array of potential improvement areas such as knowledge management, enterprise application integration (EAI), self-service, CRM (customer relationship management) and business intelligence. But the business expectation from this ten-fold increase in expenditure has also fundamentally shifted. For their vast investments, organisations expect tangible and material improvements in shareholder value, customer service and enterprise information: new technology is an enabler, not an end in itself.

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