Technology as a tool for business transformation                                 13/07/2004

Achieiving the prize

While business process modelling is the tool used to design the form and function of a business, technology often provides the capability to transform process activities into profitable outcomes. With the emergence of new-world technologies such as CRM, ebusiness and knowledge management, technology is now able to offer itself as a strategic deployment lever in its own right, rather than just a process automation tool. Axon, a leading strategy consultancy, asserts that technology should empower firms to do the following....

To read the entire article click here (PDF file).